About Us

Terms And Conditions

Terms and Conditions for Bidbuygems.com

Welcome to Bidbuygems.com. These terms and conditions outline the rules and regulations for the use of our website.

1. General Information Bidbuygems.com is an online marketplace that sells faceted loose gemstones, rough gemstones, minerals, and mineral specimens sourced from different suppliers. We may also sell products from other dealers who do not have online shops, and these products may be located in other countries like China and Thailand, from where they ship.

2. Products We strive to provide accurate and up-to-date information about our products, including pictures, descriptions, and prices. However, we cannot guarantee that all information provided is accurate, complete, and error-free. Some products on our website may not be in our direct possession, and we rely on our suppliers to provide us with the product.

3. Orders When you place an order through our website, we will notify the supplier to ship the product directly to you. We have no control over the shipping time or delivery process, as it is the responsibility of the supplier. Once the supplier ships the product, we will provide you with the tracking number, so you can track your order.

4. Payment You will be charged for the product when you place the order through our website. We accept payment through various methods, including but not limited to PayPal, credit card, and bank transfer. We are not responsible for any additional charges you may incur, including but not limited to international shipping fees, customs fees, and taxes.

5. Bidding We offer a bidding feature on our website, which allows registered users to bid on their favorite gems and minerals. By participating in our bidding feature, you agree to be bound by our bidding rules, which are available on our website.

6. Returns and Refunds If you are not satisfied with the product, you should contact us immediately, and we will provide you with instructions on how to return the product to the supplier. We will refund your payment once we receive the product back from the supplier. We do not refund any additional charges you may have incurred.

7. Liability We are not liable for any damages or losses that may arise from your use of our website or the products you purchase through it. We make no representations or warranties regarding the products, and we are not responsible for any defects or damages caused by the products.

8. Intellectual Property All content on our website, including but not limited to pictures, descriptions, and trademarks, is our intellectual property or the property of our suppliers. You are not allowed to use any of our content without our express written permission.

9. Governing Law These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate.

10. Changes to Terms and Conditions We reserve the right to change these terms and conditions at any time, and the changes will be effective immediately upon posting on our website.